PRIVACY POLICY / CANCELLATION POLICY
- PRIVACY POLICY
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This Privacy policy applies to any personal data collected and used by us over this website.
WHAT DO WE COLLECT?
During your visit to this website we may collect personal information about you such as your email address, your name and your address and your telephone number. We do not store or collect any financial information such as credit card details on our website. On occasions we may conduct online surveys and if we do we may collect certain other demographic information about you such as your location and flight details. We may also collect information about your visit to our website, including the pages you view, the links that you click on and other actions taken within our website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.
WHY DO WE COLLECT IT?
We collect and use your information to communicate with you. We may use it to send emails to you and information such as our monthly e-newsletter and offers. We may use it to notify you of the campaigns that we are running and our travel activities and to seek your support with these. We may use it to provide services to you that you have specifically requested from us or to deliver products to you that you have ordered from us.
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not sell, rent or lease the information we collect to any third parties and we do not use or disclose information of a sensitive nature such as information about you and your travel arrangements including any financial details without firstly obtaining your explicit consent.
We may share your information with other like-minded organizations so that they may send you information that might be of interest to you but we will not do so unless you have consented to us sharing your information in this way. We also share your information with those companies that we contract with to provide services on our behalf, such as handling your travel arrangements, processing and delivery of bookings,, or analysis of the data we collect. We will only provide these companies with the information they require to deliver these services to you and on the understanding that your information is maintained confidentially and securely.
We may access and/or disclose your information if we are required to do so by operation of law or in good faith, if we believe that such disclosure is necessary to conform with the law or comply with any legal process served on us or this website, and to protect and safeguard our rights and our property or in urgent circumstances to safeguard users of our website, our services and members of the public
SECURITY OF YOUR PERSONAL INFORMATION
We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We store personal information you provide on computer systems that have limited access and which are located in secure facilities. Any highly confidential information (such as a credit card numbers and bank details) that we hold and process is managed over the Internet by encryption software and protected using the Secure Socket Layer (SSL) protocol.
Unfortunately, security of information and payments transmitted over the internet cannot be guaranteed and therefore if you choose to provide us with any of your financial information you do so at your own risk and you will not hold us liable for any loss that you might suffer as a result.
- CANCELLATION POLICY
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Bookings cancelled prior to 24 hours of the actual pickup will be refunded. If you don't notify us 24 hours prior to your pickup there will be no refund.
If your fight is cancelled and you notify us, there will be a refund or a car will be provided for your new arrival date/ time.
All refunds are subject to a £10 administration charge.
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